Privacy Policy

BOBS Auto Services Service Center (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://service.bobsautoservices.com or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

Information You Provide Directly

When you use our appointment booking form, contact form, or repair estimate form, we may collect:

• Full name
• Phone number
• Email address
• ZIP code
• Vehicle information (year, make, model, mileage)
• Description of the service needed or vehicle problem
• Preferred appointment date and time

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring URL
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Contact you about your vehicle service request
• Send appointment confirmations and reminders
• Respond to your inquiries and customer service requests
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email service providers), subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
• Protection of Rights: We may share information to protect the rights, property, or safety of BOBS Auto Services, our customers, or others.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Appointment records and service history may be retained for up to 7 years for business and legal purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, or sell
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Effective Date” at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: